The Shuttle SL/AM is here to shatter the status quo, combining the ultralight, all-mountain enduro versatility of Pivot's groundbreaking Switchblade with the electrifying power of a next-level e-bike. And for the first time in Pivot's ebike lineup, they've introduced an XS size with MX wheels, engineered to offer small riders the perfect fit, delivering dialed handling and big-bike confidence without compromise.
Thanks to its Bosch Performance Line SX drive system, you get an awe-inspiring 600 watts of peak power, delivering a surge of energy that feels as natural as your own pedal stroke. No extra weight, no compromise. With a lightweight, sleek frame and a 400Wh in-frame battery, the Shuttle SL/AM is built for unmatched agility—handling technical lines and rough terrain with the kind of precision that’ll leave you wondering if there’s even a motor at all.
And the best part? It comes in under 40 lbs (18Kg)—yes, you heard that right!
5 products
5 products
FEATURES:
- Full-carbon frame constructed with Pivot’s proprietary molding technology
- Bosch Performance SX lightweight drive unit on every build level
- Long-lasting 400Wh battery
- Bosch PowerMore 250 range extender compatible
- Adjustable geometry via Pivot flip chip
- 160mm FOX 36 fork
- 150mm rear wheel travel
- Mixed-wheel setup optional
- Clean internal routing with Pivot Cable Port System
SPECS:
- Rear Shock: Fox Factory Float(XS), Fox Factory Float X(SM-XL)
- Fork: Fox Factory 36 29”, 44mm offset, GRIP X2 - 160mm
- Headset: Pivot Precision Sealed Cartridge
- Rear Derailleur: Sram X0 Eagle Transmission 12-Speed
- Shifter: Sram AXS Pod Controller
- Cassette: Sram X0 1295 Eagle Transmission 10-52t
- Chain: Sram X0 Eagle Flattop 12-Speed
- Crankset: Praxis Carbon eCranks E-MTB 34t - 160mm
- Brakes: SRAM Motive Ultimate 4-piston
- Rotors: F - Sram HS2 Centerlock - 200mm | R - Sram HS2 Centerlock - 200mm
- Drive Unit: Bosch Performance SX 400Wh
- Handlebar: Phoenix Race Low Rise Carbon -760mm (XS), 780mm (SM-MD), 800mm (LG-XL)
- Grips: Phoenix Factory Lock-On
- Stem: Phoenix Team Enduro/Trail - 45mm
- Seatpost: Fox Transfer Factory Series 125-150mm (XS-SM), 155-180mm (MD), 185-210mm (LG-XL)
- Saddle: Phoenix WTB Pro High Tail Trail (SM), Phoenix RaceGrip Pro Saddle (XS, MD-XL)
-
Wheel Size: XS (Mixed Wheel only), SM-XL (29”)
- Wheels: T Swiss XM1700 w/ DT Swiss 350 hub & 36t Star Ratchet 30mm | F - 15x110 / R - 12x157 | XS (Mixed Wheel only), SM-XL (29” only)
- Tires: F - Maxxis Minion DHF 29” x 2.5” WT, TR, 3C, EXO+, MAXXTERRA | R - Maxxis Minion DHRII 29” x 2.4” (27.5" size XS) WT, TR, 3C, EXO+, MAXXTERRA
Order Processing Time: We aim to ship orders on the day the order is placed as mail service allows. Most orders will ship within one to three business days unless it is a pre-order for an item that is not yet available. For those orders, we will notify you when we receive the product and it is ready to ship.
Bike Shipping Policy: Most of the bikes sold on our website ship for free within the continental U.S. Bikes under $1,500 ship for $100. At this time, Transition bikes are only available for purchase in-store, except for select clearance models, which we can also ship. Transition bikes that can be purchased online and shipped are noted as such in the product description.
Local Pickup: Most orders will be ready for local pickup the day the order is placed, or by the date and time you request at the time you place your order. We will notify you if there is a delay. Please select In-store Pickup in cart and enter the information in the fields provided.
International Shipping: We do not ship outside of the U.S. at this time.
Free Shipping: We provide free standard shipping on orders over $100 within the continental U.S. Bikes and frames under $1,500 will incur a $100 shipping fee. We can ship bikes and frames and larger items like wheelsets to Hawaii and Alaska, but there will be an additional charge to cover air freight shipping.
Bike Shipping Policy: Most of the bikes sold on our website ship for free within the continental U.S. Bikes under $1,500 ship for $100. At this time, Transition bikes are only available for purchase in-store, except for select clearance models, which we can also ship. Transition bikes that can be purchased online and shipped are noted as such in the product description.
Local Pickup: Most orders will be ready for local pickup the day the order is placed, or by the date and time you request at the time you place your order. We will notify you if there is a delay. Please select In-store Pickup in cart and enter the information in the fields provided.
International Shipping: We do not ship outside of the U.S. at this time.
Free Shipping: We provide free standard shipping on orders over $100 within the continental U.S. Bikes and frames under $1,500 will incur a $100 shipping fee. We can ship bikes and frames and larger items like wheelsets to Hawaii and Alaska, but there will be an additional charge to cover air freight shipping.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
To start a return, you can contact us at support@thepathbikeshop.com. If your return is accepted, we’ll send you a return shipping label, and instructions on how and where to send your package.
Damages and issues : Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items: Unfortunately, we cannot accept returns on gift cards. We do offer returns on sale items, but the customer will be responsible for return shipping. We also do not offer free returns on bicycles, frames, complete wheels or rims, or on forks. The customer will be responsible for the return shipping on these items.
Exchanges: The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds: We will notify you once we’ve received and inspected your return. If approved, a refund will be sent to your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.If you paid with a debit card via PayPal, please note that it can take up to 7 days for those funds to be returned to your card, per PayPal's policy.
To start a return, you can contact us at support@thepathbikeshop.com. If your return is accepted, we’ll send you a return shipping label, and instructions on how and where to send your package.
Damages and issues : Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items: Unfortunately, we cannot accept returns on gift cards. We do offer returns on sale items, but the customer will be responsible for return shipping. We also do not offer free returns on bicycles, frames, complete wheels or rims, or on forks. The customer will be responsible for the return shipping on these items.
Exchanges: The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds: We will notify you once we’ve received and inspected your return. If approved, a refund will be sent to your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.If you paid with a debit card via PayPal, please note that it can take up to 7 days for those funds to be returned to your card, per PayPal's policy.
FEATURES:
- Full-carbon frame constructed with Pivot’s proprietary molding technology
- Bosch Performance SX lightweight drive unit on every build level
- Long-lasting 400Wh battery
- Bosch PowerMore 250 range extender compatible
- Adjustable geometry via Pivot flip chip
- 160mm FOX 36 fork
- 150mm rear wheel travel
- Mixed-wheel setup optional
- Clean internal routing with Pivot Cable Port System
SPECS:
- Rear Shock: Fox Factory Float(XS), Fox Factory Float X(SM-XL)
- Fork: Fox Factory 36 29”, 44mm offset, GRIP X2 - 160mm
- Headset: Pivot Precision Sealed Cartridge
- Rear Derailleur: Sram X0 Eagle Transmission 12-Speed
- Shifter: Sram AXS Pod Controller
- Cassette: Sram X0 1295 Eagle Transmission 10-52t
- Chain: Sram X0 Eagle Flattop 12-Speed
- Crankset: Praxis Carbon eCranks E-MTB 34t - 160mm
- Brakes: SRAM Motive Ultimate 4-piston
- Rotors: F - Sram HS2 Centerlock - 200mm | R - Sram HS2 Centerlock - 200mm
- Drive Unit: Bosch Performance SX 400Wh
- Handlebar: Phoenix Race Low Rise Carbon -760mm (XS), 780mm (SM-MD), 800mm (LG-XL)
- Grips: Phoenix Factory Lock-On
- Stem: Phoenix Team Enduro/Trail - 45mm
- Seatpost: Fox Transfer Factory Series 125-150mm (XS-SM), 155-180mm (MD), 185-210mm (LG-XL)
- Saddle: Phoenix WTB Pro High Tail Trail (SM), Phoenix RaceGrip Pro Saddle (XS, MD-XL)
-
Wheel Size: XS (Mixed Wheel only)
- Wheels: T Swiss XM1700 w/ DT Swiss 350 hub & 36t Star Ratchet 30mm | F - 15x110 / R - 12x157 | XS (Mixed Wheel only)
- Tires: F - Maxxis Minion DHF 29” x 2.5” WT, TR, 3C, EXO+, MAXXTERRA | R - Maxxis Minion DHRII 29” x 2.4” (27.5" size XS) WT, TR, 3C, EXO+, MAXXTERRA
Order Processing Time: We aim to ship orders on the day the order is placed as mail service allows. Most orders will ship within one to three business days unless it is a pre-order for an item that is not yet available. For those orders, we will notify you when we receive the product and it is ready to ship.
Bike Shipping Policy: Most of the bikes sold on our website ship for free within the continental U.S. Bikes under $1,500 ship for $100. At this time, Transition bikes are only available for purchase in-store, except for select clearance models, which we can also ship. Transition bikes that can be purchased online and shipped are noted as such in the product description.
Local Pickup: Most orders will be ready for local pickup the day the order is placed, or by the date and time you request at the time you place your order. We will notify you if there is a delay. Please select In-store Pickup in cart and enter the information in the fields provided.
International Shipping: We do not ship outside of the U.S. at this time.
Free Shipping: We provide free standard shipping on orders over $100 within the continental U.S. Bikes and frames under $1,500 will incur a $100 shipping fee. We can ship bikes and frames and larger items like wheelsets to Hawaii and Alaska, but there will be an additional charge to cover air freight shipping.
Bike Shipping Policy: Most of the bikes sold on our website ship for free within the continental U.S. Bikes under $1,500 ship for $100. At this time, Transition bikes are only available for purchase in-store, except for select clearance models, which we can also ship. Transition bikes that can be purchased online and shipped are noted as such in the product description.
Local Pickup: Most orders will be ready for local pickup the day the order is placed, or by the date and time you request at the time you place your order. We will notify you if there is a delay. Please select In-store Pickup in cart and enter the information in the fields provided.
International Shipping: We do not ship outside of the U.S. at this time.
Free Shipping: We provide free standard shipping on orders over $100 within the continental U.S. Bikes and frames under $1,500 will incur a $100 shipping fee. We can ship bikes and frames and larger items like wheelsets to Hawaii and Alaska, but there will be an additional charge to cover air freight shipping.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
To start a return, you can contact us at support@thepathbikeshop.com. If your return is accepted, we’ll send you a return shipping label, and instructions on how and where to send your package.
Damages and issues : Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items: Unfortunately, we cannot accept returns on gift cards. We do offer returns on sale items, but the customer will be responsible for return shipping. We also do not offer free returns on bicycles, frames, complete wheels or rims, or on forks. The customer will be responsible for the return shipping on these items.
Exchanges: The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds: We will notify you once we’ve received and inspected your return. If approved, a refund will be sent to your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.If you paid with a debit card via PayPal, please note that it can take up to 7 days for those funds to be returned to your card, per PayPal's policy.
To start a return, you can contact us at support@thepathbikeshop.com. If your return is accepted, we’ll send you a return shipping label, and instructions on how and where to send your package.
Damages and issues : Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items: Unfortunately, we cannot accept returns on gift cards. We do offer returns on sale items, but the customer will be responsible for return shipping. We also do not offer free returns on bicycles, frames, complete wheels or rims, or on forks. The customer will be responsible for the return shipping on these items.
Exchanges: The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds: We will notify you once we’ve received and inspected your return. If approved, a refund will be sent to your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.If you paid with a debit card via PayPal, please note that it can take up to 7 days for those funds to be returned to your card, per PayPal's policy.
FEATURES:
- Full-carbon frame constructed with Pivot’s proprietary molding technology
- Bosch Performance SX lightweight drive unit on every build level
- Long-lasting 400Wh battery
- Bosch PowerMore 250 range extender compatible
- Adjustable geometry via Pivot flip chip
- 160mm FOX 36 fork
- 150mm rear wheel travel
- Mixed-wheel setup optional
- Clean internal routing with Pivot Cable Port System
SPECS:
- Kit: Ride Eagle 70/90
- Msrp: $7,999 USD
- Wheel Size: 29"
- Frame: Shuttle SL/AM
- Wheel Material: Alloy
- Rear Shock: Fox Performance Float
- Fork: Fox Performance 36 29", 44mm offset, GRIP - 160mm
- Headset: Pivot Precision Sealed Cartridge
- Rear Der: Sram Eagle 90 Mechanical Transmission 12-Speed
- Cassette: Sram XS-1270 Eagle Transmission 10-52t
- Shifter: Sram Eagle 90 Mechanical Transmission 12-Speed
- Brakes: Sram DB8 Stealth 4-piston
- Crankset: Praxis Alloy eCranks E-MTB 34t - 160mm
- Handlebar: Phoenix Race Low Rise Aluminum - 780mm (XS-MD), 800mm (LG-XL)
- Grips: Phoenix Factory Lock-On
- Stem: Phoenix Team Enduro/Trail - 45mm
- Seatpost: TranzX YSP23GLS, 130-150mm (XS-SM), 150-170mm (MD), 180-200mm (LG-XL)
- Saddle: Phoenix WTB Race High Tail Trail (SM), Phoenix RaceGrip Ride Saddle (XS, MD-XL)
- Wheels: DT Swiss Hybrid H1900, 30mm - 15x110 F/12x157 R
- Tires: Maxxis Minion DHF 29" x 2.5" WT, TR, 3C, EXO+, MAXXTERRA Maxxis Minion DHRII 29" x 2.4" WT, TR, 3C, EXO+, MAXXTERRA
- Rotor: Sram Centerline Centerlock - 200mm Sram Centerline Centerlock - 200mm
- Chain: Sram Eagle 70 Flattop 12-Speed
- Drive Unit: Bosch Performance SX 400Wh
Order Processing Time: We aim to ship orders on the day the order is placed as mail service allows. Most orders will ship within one to three business days unless it is a pre-order for an item that is not yet available. For those orders, we will notify you when we receive the product and it is ready to ship.
Bike Shipping Policy: Most of the bikes sold on our website ship for free within the continental U.S. Bikes under $1,500 ship for $100. At this time, Transition bikes are only available for purchase in-store, except for select clearance models, which we can also ship. Transition bikes that can be purchased online and shipped are noted as such in the product description.
Local Pickup: Most orders will be ready for local pickup the day the order is placed, or by the date and time you request at the time you place your order. We will notify you if there is a delay. Please select In-store Pickup in cart and enter the information in the fields provided.
International Shipping: We do not ship outside of the U.S. at this time.
Free Shipping: We provide free standard shipping on orders over $100 within the continental U.S. Bikes and frames under $1,500 will incur a $100 shipping fee. We can ship bikes and frames and larger items like wheelsets to Hawaii and Alaska, but there will be an additional charge to cover air freight shipping.
Bike Shipping Policy: Most of the bikes sold on our website ship for free within the continental U.S. Bikes under $1,500 ship for $100. At this time, Transition bikes are only available for purchase in-store, except for select clearance models, which we can also ship. Transition bikes that can be purchased online and shipped are noted as such in the product description.
Local Pickup: Most orders will be ready for local pickup the day the order is placed, or by the date and time you request at the time you place your order. We will notify you if there is a delay. Please select In-store Pickup in cart and enter the information in the fields provided.
International Shipping: We do not ship outside of the U.S. at this time.
Free Shipping: We provide free standard shipping on orders over $100 within the continental U.S. Bikes and frames under $1,500 will incur a $100 shipping fee. We can ship bikes and frames and larger items like wheelsets to Hawaii and Alaska, but there will be an additional charge to cover air freight shipping.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
To start a return, you can contact us at support@thepathbikeshop.com. If your return is accepted, we’ll send you a return shipping label, and instructions on how and where to send your package.
Damages and issues : Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items: Unfortunately, we cannot accept returns on gift cards. We do offer returns on sale items, but the customer will be responsible for return shipping. We also do not offer free returns on bicycles, frames, complete wheels or rims, or on forks. The customer will be responsible for the return shipping on these items.
Exchanges: The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds: We will notify you once we’ve received and inspected your return. If approved, a refund will be sent to your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.If you paid with a debit card via PayPal, please note that it can take up to 7 days for those funds to be returned to your card, per PayPal's policy.
To start a return, you can contact us at support@thepathbikeshop.com. If your return is accepted, we’ll send you a return shipping label, and instructions on how and where to send your package.
Damages and issues : Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items: Unfortunately, we cannot accept returns on gift cards. We do offer returns on sale items, but the customer will be responsible for return shipping. We also do not offer free returns on bicycles, frames, complete wheels or rims, or on forks. The customer will be responsible for the return shipping on these items.
Exchanges: The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds: We will notify you once we’ve received and inspected your return. If approved, a refund will be sent to your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.If you paid with a debit card via PayPal, please note that it can take up to 7 days for those funds to be returned to your card, per PayPal's policy.
FEATURES:
- Full-carbon frame constructed with Pivot’s proprietary molding technology
- Bosch Performance SX lightweight drive unit on every build level
- Long-lasting 400Wh battery
- Bosch PowerMore 250 range extender compatible
- Adjustable geometry via Pivot flip chip
- 160mm FOX 36 fork
- 150mm rear wheel travel
- Mixed-wheel setup optional
- Clean internal routing with Pivot Cable Port System
SPECS:
- Rear Shock: Fox Factory Float(XS), Fox Factory Float X(SM-XL)
- Fork: Fox Factory 36 29”, 44mm offset, GRIP X2 - 160mm
- Headset: Pivot Precision Sealed Cartridge
- Rear Derailleur: Sram XX Eagle Transmission 12-Speed
- Shifter: Sram AXS Pod Controller
- Cassette: Sram XX 1297 Eagle Transmission 10-52t
- Chain: Sram XX Eagle Flattop 12-Speed
- Crankset: Praxis Carbon eCranks E-MTB 34t - 160mm
- Brakes: SRAM Motive Ultimate 4-piston
- Rotors: F - Sram HS2 Centerlock - 200mm | R - Sram HS2 Centerlock - 200mm
- Drive Unit: Bosch Performance SX 400Wh
- Handlebar: Phoenix Race Low Rise Carbon -760mm (XS), 780mm (SM-MD), 800mm (LG-XL)
- Grips: Phoenix Factory Lock-On
- Stem: Phoenix Team Enduro/Trail - 45mm
- Seatpost: Fox Transfer Factory Series 125-150mm (XS-SM), 155-180mm (MD), 185-210mm (LG-XL)
- Saddle: Phoenix WTB Team High Tail Trail (SM), Phoenix RaceGrip Team Saddle (XS, MD-XL)
-
Wheel Size: XS (Mixed Wheel only), SM-XL (29” only)
- Wheels: Reynolds Blacklabel Trail Pro w/ Industry Nine hub, 32mm | F - 15x110 / R - 12x157 | XS (Mixed Wheel only), SM-XL (29” only)
- Tires: F - Maxxis Minion DHF 29” x 2.5” WT, TR, 3C, EXO+, MAXXTERRA | R - Maxxis Minion DHRII 29” x 2.4” (27.5" size XS) WT, TR, 3C, EXO+, MAXXTERRA
Order Processing Time: We aim to ship orders on the day the order is placed as mail service allows. Most orders will ship within one to three business days unless it is a pre-order for an item that is not yet available. For those orders, we will notify you when we receive the product and it is ready to ship.
Bike Shipping Policy: Most of the bikes sold on our website ship for free within the continental U.S. Bikes under $1,500 ship for $100. At this time, Transition bikes are only available for purchase in-store, except for select clearance models, which we can also ship. Transition bikes that can be purchased online and shipped are noted as such in the product description.
Local Pickup: Most orders will be ready for local pickup the day the order is placed, or by the date and time you request at the time you place your order. We will notify you if there is a delay. Please select In-store Pickup in cart and enter the information in the fields provided.
International Shipping: We do not ship outside of the U.S. at this time.
Free Shipping: We provide free standard shipping on orders over $100 within the continental U.S. Bikes and frames under $1,500 will incur a $100 shipping fee. We can ship bikes and frames and larger items like wheelsets to Hawaii and Alaska, but there will be an additional charge to cover air freight shipping.
Bike Shipping Policy: Most of the bikes sold on our website ship for free within the continental U.S. Bikes under $1,500 ship for $100. At this time, Transition bikes are only available for purchase in-store, except for select clearance models, which we can also ship. Transition bikes that can be purchased online and shipped are noted as such in the product description.
Local Pickup: Most orders will be ready for local pickup the day the order is placed, or by the date and time you request at the time you place your order. We will notify you if there is a delay. Please select In-store Pickup in cart and enter the information in the fields provided.
International Shipping: We do not ship outside of the U.S. at this time.
Free Shipping: We provide free standard shipping on orders over $100 within the continental U.S. Bikes and frames under $1,500 will incur a $100 shipping fee. We can ship bikes and frames and larger items like wheelsets to Hawaii and Alaska, but there will be an additional charge to cover air freight shipping.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
To start a return, you can contact us at support@thepathbikeshop.com. If your return is accepted, we’ll send you a return shipping label, and instructions on how and where to send your package.
Damages and issues : Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items: Unfortunately, we cannot accept returns on gift cards. We do offer returns on sale items, but the customer will be responsible for return shipping. We also do not offer free returns on bicycles, frames, complete wheels or rims, or on forks. The customer will be responsible for the return shipping on these items.
Exchanges: The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds: We will notify you once we’ve received and inspected your return. If approved, a refund will be sent to your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.If you paid with a debit card via PayPal, please note that it can take up to 7 days for those funds to be returned to your card, per PayPal's policy.
To start a return, you can contact us at support@thepathbikeshop.com. If your return is accepted, we’ll send you a return shipping label, and instructions on how and where to send your package.
Damages and issues : Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items: Unfortunately, we cannot accept returns on gift cards. We do offer returns on sale items, but the customer will be responsible for return shipping. We also do not offer free returns on bicycles, frames, complete wheels or rims, or on forks. The customer will be responsible for the return shipping on these items.
Exchanges: The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds: We will notify you once we’ve received and inspected your return. If approved, a refund will be sent to your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.If you paid with a debit card via PayPal, please note that it can take up to 7 days for those funds to be returned to your card, per PayPal's policy.